Excel: What Happened? Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22

The Right Tool for the Task In the last exercise we created a form to collect detailed information about each computer problem. We fixed all the hardware we could, and we tamed the software demons. The issues ranged from a drive failure to user stuff like, “I can’t find my toolbar.” The good, the bad, and the really ugly. Is there a way to sift through the data and make some sense of the system? Look at the data—If you have the data you can look for a pattern. The BEST tool for analyzing data is the Pivot Table. Start the Program Microsoft Excel.